Phone Directory

Option 1: If you are a new patient and would like to schedule your initial evaluation>> Press Option 1>>>

1. New Patient Coordinators 

Option 2: For Procedure Scheduling >> Press Option 2>>> Please listen carefully to the next 4 options. 

1. To schedule your spinal cord stimulator, MILD, Minuteman, Vertiflex or Fusions press option 1.
• Ext 909 P: 623-242-5954
2. To schedule your procedure at our surgical center press option 2: 
• Ext 909 P: 623-242-5954
3. To schedule your in-office procedure at the Scottsdale office press option 3
• Ext 901 P: 480-867-7245
4. To schedule your in-office procedure at the Mesa or Phoenix offices press option 4
• Ext 901 P: 480-867-7245

Option 3: For the Pre-Authorization department (OR For questions about a Prior Authorization) >> Press Option 3>> Please listen carefully to the next two options.

1. To obtain a Procedure Pre-Authorization >> Press Option 1
• (Procedure Authorization) Ext 905 P: 602-910-6709
2. To obtain a Prescription Pre-Authorization >> Press Option 2
• To obtain a Prescription Authorization for Suboxone, Buprenorphine, SL Tabs, Belbuca, Butrans Patch >> Press Option 1.
• Ext 903 P: 480-569-2659
• To obtain a Prescription Authorization for all other narcotic prescriptions >>Press Option 2 
• Ext 902 P: 602-715-7489
3. To obtain a prescription for all other non-narcotic prescriptions please contact your pharmacy and have them send an electronic prescription refill request. 

Option 4: For questions about a new prescription or Prescription Refill>> Press Option 4

1. All new narcotic prescriptions and refill requests require an office visit, please hold while you are routed to our scheduler.

Option 5: If you are an existing patient looking to schedule an appointment >> Press Option 5>> 

1. Triage Ext: 906 P: 623-246-5121

Option 6: For questions related to recent Imaging >> Press Option 6

1. Ext: 906 P: 623-246-5121

Option 7: For the billing department >> Press Option 7>>Please listen carefully to the next two options. 

1. To make a payment >> Press Option 1
• Transfer to Payment IVR
2. Question about your bill >> Press Option 2
• Transfer to Billing IVR

Option 8: For Medical records >> Press Option 8

1. Transfer to Medical Records IVR

Option 9: If you are a Provider, Hospital, or attorney >> Press Option 8

1. a) If you are a Provider or Hospital >> Press Option 1 

• Triage Ext: 906 P: 623-246-5121

1. If you are an attorney >> Press Option 2
• Ext: 908 P: 480-867-7151